Assessing Organizational Climate
Before you can effect meaningful change, you must first assess the current state of your organization. This will enable you to see what you can go to work on and it establishes a reference point to see how the actions you take impact the organization.
Mardac Consultants can provide you with the knowledge, insight, and evaluation tools necessary to chart a course for your organization, drive change, and track your successes. We will tailor our approach and level of engagement to meet your needs. We can walk you through using the tools and skills you will acquire the first time around, or provide you with coaching as you do it on your own, whichever approach best suits your needs.
Career Planning and Career Path Management
The changing nature of the workplace brings concerns about the future for those preparing to start a career as well as those having to adjust to job changes. Stable positions have reduced in number dramatically, which leaves you in charge of your own career. Managing your career will be a lifelong process requiring an equally long commitment. Your success depends upon understanding the changing nature of jobs and careers, as well as all the new and developing trends. Big companies are getting smaller by downsizing and reducing the number of layers of management, which reduces the number of promotional opportunities for many. Companies are also increasing the level of outsourcing and joint ventures, which opens up opportunities for entrepreneurs.
Creative Problem Solving and Decision Making
“The significant problems we have cannot be solved at the same level of thinking with which we created them.”
- Albert Einstein
Mardac Consultants can help your employees and your organization more effectively manage, prioritize, and solve problems; both individually and collectively. We will help your organization improve your decision making abilities through the use of creative and innovative tools and methodologies to keep your goals and projects on track.
Customer Service
Customer service requires some key skills:
- Active listening
- Interactive communication
- Problem solving under pressure
Customer service representatives must be familiar with sound customer service practices and also be skilled in and practice the basics of communication, often under pressure from a customer who may be less than happy to be speaking with them, in order to be successful.
Mardac Consultants offers many customized workshops to train employees in customer service best practices, communication skills, and solving customers’ problems under pressure in order to ensure that they have the skills necessary to keep your customers happy.
Developing Communication Skills
Effective communication stems from the right combination of tone of voice, words, body language, and pace of speech and actions. These four areas are the components of a person’s behavioral style. We need to adapt our behavior in order to communicate effectively with others.
Mardac Consultants can show you how to actively listen and tailor your style to the situation to engage people in genuine and effective communication. Increasing the effectiveness of communication in your organization will lead to reduced conflict, enhanced creativity, and more efficient problem solving.
Facilitating Change
The new millenium demands new business models to perform faster on a decreased budget with little or no means of resources. The world is asking us to teach an entire team a whole new game without the concept of failure. People are not averse to change, they are averse to the idea of failure. Mardac Consultants teaches people how to cope with change and gives them the tools to provide value in the new game.
Management / Employee Training
Providing effective in-house training, hiring the best people, and writing clear, accurate, and meaningful job descriptions are amongst the many ways in which Mardac Consultants can show you how to make a substantial difference in employee satisfaction and job performance. The results will show up, ultimately, as increased profits and reduced expenses.
Mediation / Conflict Resolution
Ineffective communication and divergent working styles and personalities can result in conflict. Unresolved conflict, in turn, can fester and pervade many facets of the organization.
Mardac Consultants can provide your organization and management team with the tools and skills to effectively identify, work through, and resolve conflict. We also have the staff and the expertise to act as a neutral third party to mediate and provide a successful resolution to conflict within your organization.
Recruiting
Selecting the best individual for your organization is crucial to your success. Whether you are hiring from within your company or organization, or whether you are evaluating external candidates, it is critical that you have the tools to assess, compare, and select from the candidates you have available. While this task might sound relatively easy, there are many things which you must take into consideration when selecting people to hire: What questions should I ask? What questions can I or can’t I ask? What types of things do I need to do to ensure that I am comparing all of the candidates the same way?
At Mardac Consultants, our behavioral interviewing techniques, coupled with the knowledge of what types of things you should or shouldn’t, and what types of things you can or can’t ask, will provide you with the tools necessary to select the best people for your business.
Sales Training
With increasing competitive pressures, it isn’t enough to just provide a good product. Without effective sales and channel management, your competitors will quickly begin to steal your market share.
Shaping Corporate Culture, Mission and Values
The culture of an organization impacts everyone. This premise threatens the productivity, morale, goals, values, and momentum of a company.
Why do issues of culture continue to be a challenge for many companies? Why do organizations continue to struggle with internal cultural challenges? The answer lies in the lack of understanding from both the leadership and the employees. Organizations can’t implement what they don’t understand.
Mardac Consultants can help you create a meaningful mission and shared values and goals. We can help you with the strategic planning around what type of culture best suits your organization and how to implement it.
Team Building
Mardac Consultants can provide you with powerful tools to develop successful teams. A successful team is built on trust, shared goals and objectives, alignment and mutual commitment, and effective communication.
Our program will be tailored to accommodate your specific needs, motivate team members, provide tools in how to overcome obstacles, identify how to combine your teams’ talents to work together successfully, and most importantly, how to sustain improved teamwork.